Call Compass: AI-Powered Call Quality Assurance
Transform your call center QA with AI-powered conversation analysis. Evaluate calls automatically against custom rubrics, get instant insights, and improve agent performance without manual review.
Call Quality at Scale
Evaluate hundreds of calls daily with consistent, objective analysis. Our AI evaluates conversations against your custom rubrics, identifying patterns and coaching opportunities that human reviewers might miss.
- Automate the review process and free your QA team to focus on coaching and improvement.
- Analyze every call instead of random sampling, ensuring no critical interactions are missed.
- Eliminate reviewer bias with consistent, AI-powered analysis based on your defined standards.
Call Evaluation Results
Agent: Gregory Griggs • Call ID: #CS-2024-1847
87
Overall Score
Opening
95%
Problem Resolution
82%
Compliance
100%
Closing
71%
Key Insights
Excellent greeting and introduction
Consider acknowledging customer emotions more
Missed opportunity to upsell relevant services
Custom Rubrics Made Simple
Create evaluation frameworks that reflect your exact standards. Extract criteria from existing documents or build custom rubrics with our intuitive builder.
- Upload existing QA documents and automatically convert them into structured rubrics.
- Create custom rubrics with various question types and scoring weights just like Google Forms.
- Start with pre-built templates for sales, customer service, compliance, and more.
Customer Service Excellence Rubric
Build custom evaluation criteria
Call Opening
Y/NWeight: 5
Did the agent greet the customer professionally?
ScaleWeight: 3
Rate the agent's tone and enthusiasm
Problem Solving
Y/NWeight: 10
Did the agent identify the root cause?
ChoiceWeight: 8
How well did the agent handle objections?
AI-Powered Extraction
Upload existing docs to auto-generate rubrics
Built for Call Center Excellence
Call Compass brings enterprise-grade AI analysis to your quality assurance workflow, helping you identify coaching opportunities and improve customer experience.
Instant Analysis
Get detailed evaluation reports seconds after uploading a call recording or transcript.
Compliance Tracking
Ensure agents follow required scripts and protocols with automatic flagging of non-compliant calls.
Agent Coaching
Identify specific improvement areas with detailed explanations and examples from real calls.
Performance Analytics
Track trends across agents, teams, or topics with powerful reporting dashboards.
Flexible Pricing
Choose from plans that scale from individual QA professionals to enterprise call centers.
Easy Integration
Works with your existing call recording system through direct upload or API integration.
Flexible Plans for Every Team
Choose the right plan to start automating your call quality assurance.
Save 15% with Yearly!
Free
For curious individuals, testers, or job seekers.
$0
- Up to 10 calls/month (5 min each)
- Access to public rubric templates
- Basic report only
- No team features or exports
Solo Pro
For coaches, freelancers, QA pros, or individuals.
$29
/month
- Up to 100 calls/month
- Create + save custom rubrics
- Full reports (confidence, pass/fail, etc.)
- PDF + CSV export
- No team sharing
Team
Coming SoonFor small QA teams, CS leaders, internal trainers.
$49
/ user /month
- Unlimited evaluations (fair use)
- Shared rubric library
- Team dashboard + analytics
- Role-based access (admin/viewer)
- Chat/email support
Start improving call quality today!
Choose the plan that works for your team, from individual QA pros to enterprise call centers.